Emissions Information

Volkswagen has launched a ‘self check’ page on their main website. You will need your VIN (chassis) number. It starts with WVW or VWG and has a further 14 letters and numbers. It can be found in various places -

• In the front page of your service book on a large white sticker.
• On a large white sticker under the boot carpet, stuck to the floor near the spare wheel well.
• On the passenger side at the bottom of your windscreen (this can only be viewed from outside – your passenger side wiper blade may be covering it).
• On your V5c, also known as a ‘log book’ or ‘registration document’.

Please click this link to find out if your vehicle will need attention in the future http://www.volkswagen.co.uk/owners/dieselinfo

Volkswagen will contact you directly when a technical solution is available for your vehicle, at which point we will be pleased to carry out the work for you. If you have other questions they can be contacted on 0800 954 0225.

Although it may be generally referred to as a ‘recall’ the actual definition of this term is where ‘safety issues are discovered and there is a risk of injury to the consumer’. Your car is safe and therefore it is a known as a ‘Service Action’.

No, UK vehicle excise duty (road tax) is based on CO2 emissions and the software irregularities only relate to NOx (Nitrogen Oxide).

From our experience there has been no loss of value. We are happy to provide the best possible trade-in price, regardless of whether your vehicle is due to be checked or not.

Dylan Setterfield, Senior Forecasting Editor at CAP (a data source referred to by professional used-car dealers for vehicle values) said: "To date Volkswagen prices have only moved in line with the overall market. We had expected some level of short term impact due to the adverse media coverage, but this has not materialised. We are studying used car sales data, and wider metrics, such as proportion of cars available for sale, and unsold volumes. None of these show any impact, and dealers tell us consumer interest has remained in line with previous years."

The last global recall was the Toyota/Lexus airbag issue and despite the serious safety implications there was no discernible impact on used values.

Yes, we would be only too pleased to assist you.

Yes, certainly. It will be easier for you as well as us to do so at the same time.

We regret that because we are a Volkswagen passenger car retailer we are not allowed to undertake warranty or service action work on other vehicle brands. We will of course advise you of your nearest centre.

Newer vehicles with EU6 engines, most pre 2009 models, V6 and V10 TDi’s and all petrol vehicles will not require any changes.

Absolutely not, Volkswagen will take full responsibility for any costs involved in the corrective measures.

Due to the number of vehicles involved it may take some considerable time to attend to them all. The team at M J Warner really appreciates your patience while waiting for Volkswagen to contact you.

Yes of course, this is certainly the best solution if you are not due to have other work carried out at the same time. 1.2 and 2.0 litre engines will take 30 minutes and 1.6 litre engines take up to an hour. Enjoy a coffee and use our free wifi and you’ll be back on the road in no time at all.

We are always happy to talk to you but it will be a very busy period for our staff. Initially we would really appreciate it if you would contact us via the enquiry form on this page. Thank you.